Charlottesville Bureau of Credits, Inc., (CBC) is a closely held Virginia corporation based in Charlottesville, Virginia. CBC was founded in 1920 and is the oldest receivables management and recovery firm in Virginia. In 1966 an affiliate corporation, Valley Credit Services, Inc., (VCS) was formed with offices in Staunton, Virginia, and Hagerstown, Maryland. This structure allows us to serve our diverse clientele from offices strategically located throughout the region. It enables us to offer our clients the best of both worlds--the benefit of affiliating with a strong, financially sound regional organization with a personalized management approach.
We are able to collect more dollars than our competition due to our customer service approach. Our process is to identify and resolve any issues the first time an account is worked, enabling us to bring the account to resolution as quickly as possible. Our communications with debtors are aimed at ensuring our clients are represented in a professional, courteous manner. We have developed systems and processes to drive our collections efforts, ensuring efficiency and increasing the effectiveness of the staff, enabling them to successfully manage the collection effort for our clients.
We are dedicated to being the preeminent professional receivables management, recovery and cash flow firm in the Mid-Atlantic. We are a full service agency that sets ourselves apart by providing exceptional service and ancillary products to enhance our client's profit margin and cash flow. Our goal is to be the provider of choice through delivering exceptional results and creating value-added partnerships with our clients.
Since 1920, CBC has provided accounts receivable management and recovery services to over 5,000 clients across the Mid-Atlantic region. Our success is tied to the success of our clients. By creating and nurturing collaborative relationships, we have formed true partnerships with our clients, adding value to their efforts and outperforming the competition.
CBC believes that every client relationship begins with trust. We earn that trust by gaining a thorough knowledge of the client's business climate, including their practices, procedures and ideals. CBC continually looks for ways to improve efficiency, cut costs associated with the client's cash flow and to enhance profit margins. Our continued relationships are based on superior performance and results. CBC considers itself more than a vendor; we are a business partner. The result for our clients is a collaborative, value-added relationship that exceeds expectations.